Auto Attendant Recording

• On extension 300 only

• Push MW button

• SA for System Administrator

• I for instruction message

• You will be prompted to enter the mailbox number for the greeting.  

• Start with Mailbox 000 (Listen to message before recording over it.  If this is not the correct mailbox, try 001, 002 etc…)

• Recording a personal greeting   (Example: This is Nicole, I’m not available...)  

• Push MW button

• G for greeting

• Make sure Greeting 1 is active

• R for record, L for listen, etc... 

Transferring a Call

• Do not put call on hold! (This is the most common mistake)

• Press ICM & extension number

• After 2 beeps, announce call (Paul, there’s a call for you on line one)

• If the person is at their desk, hang up and the call will be transferred to them

• If they are not at their desk and you want to put call into voice mail

• Push MW button

• Call will go directly into voice mail

Conference Call

• Place or answer your first call.

• Press CONF

• Place or answer your next call.

• Press CONF again to set up the Conference.

Message Notification

• Press MW.

• Press 'OP' to listen to mailbox options.

• Press 'N' for notification.

• Follow voice prompts from there.