User Guide for the DSX Series Phone System

To record the main greeting

1. At extension 300, press V-MAIL or push VM:xx.

2. Dial SA.

3. To record the Automated Attendant greeting, push Instr in the display window

4. You will be asked to enter a mailbox number Dial mailbox 001 for the greeting

 + Push Lstn to listen, Rec to record, or Erase to erase.

To record a greeting for your voice mailbox (Callers hear your greeting before leaving you a message.)

1. Press V-MAIL or push VM:xx.

2. Push Greet.

– If you want calls from your company’s Automated Attendant to go directly to your mailbox (without first ringing your phone), dial the letter O (6) before the next step.

3. Push Gr1, Gr2 or Gr3 to select which of the three available greetings you want to be active.

4. Do one of the following:

– Push Lstn to listen to your greeting (if recorded).

– Push Rec to record a new greeting.

– Push Erase to delete your greeting (and use the built-in prerecorded greeting).

– Push Exit to exit without changing your greeting.

 

To record a name for your mailbox (Callers may hear your recorded name before leaving you a message.)

1. Press V-MAIL or push VM:xx.

2. Dial RN (76).

3. Do one of the following:

– Push Lstn to listen to your name (if recorded).

– Push Rec to record a new name.

– Push Erase to erase your name (and use your extension number instead).

– Push Exit to exit without changing your name.

To enter a security code for your mailbox  (A security code prevents unauthorized access to your mailbox.)

1. Press V-MAIL or push VM:xx.

2. Dial OP (67) and push Sec..

3. Do one of the following:

– Enter a new security and push OK.

– Push Erase to erase your security code.

– Push Exit to exit without changing your security code.

To log into your mailbox from your own phone

1. Do one of the following:

– Press V-MAIL.

– Push VM:xx  (xx is the number of new messages in your mailbox).

To log into your mailbox from a co-worker’s phone

1. Press INTERCOM and dial 700.

– 700 is the voice mail “master number.”

2. Dial your own extension number.

From outside, to log onto your mailbox after calling your company’s Automated Attendant

1. Dial # (for remote logon).

2. Dial your own extension number.

To be notified (called) at your pager, cell phone, or home office when you have new messages

1. Press V-MAIL or push VM:xx.

2. Dial OP (67) and push Notif.

3. Do one of the following:

– Push On to turn notification on.

– Push Off to turn notification off.

– Push Chnge to change your notification settings.

– Push Exit to exit without changing the current setting.

4. Follow the prompts to enter hours of notification and phone numbers

5. When you have a new message, voice mail will do one of the following:

– For a pager, call your pager and display digits that let you know you have a new message.

– For a cell phone or home office, call the number and announce the message when you answer.

To set up a conference call

1. Place or answer your first call.

2. Press CONF.

3. Place or answer your next call.

4. Press CONF again to set up the Conference.

– Repeat steps 2 through 4 to add additional callers to your Conference.

– You can add either Intercom or outside callers.

– If you hear an error tone after trying to add another party, your Conference is full.

– To place a Conference on Hold, press HOLD. To reinstate the Conference, press CONF.

To Transfer your call to a co-worker

(If you have a Hotline Feature Key for your co-worker, press it and skip to step 3.)

1. While on a call, press TRANSFER.

2. Dial your co-worker’s extension number.

3. Do one of the following:

– Press V-MAIL to send the call to your co-worker’s mailbox.

– Announce the call and hang up.

– Hang up to have the Transfer go through unannounced.

TRANSFER

– Press + Dial co-worker’s extension to Transfer your call.

– Press + Dial co-worker’s extension + press V-MAIL to transfer call to their mailbox.

FLASH

– Lets you access features of your outside lines (if provided), such as waiting call pickup.

REDIAL

– To redial your last outside call, press REDIAL

MUTE

– While on a call, MUTE turns off your handset or Handsfree microphone.

SPEAKER

– Press to use Handsfree. Lift the handset for privacy.

– While on a handset call, press twice for Group Listen.

VOLUME

– If idle, adjusts the display contrast.

– While on a call, adjusts the call volume.

– If Background Music is playing, adjusts the volume.

 

DND

– Enables Do Not Disturb (when you don’t want to be interrupted).

– On (red) when Do Not Disturb is enabled.

CONF

– While on a call, press to set up a Conference.

– On (green) while on a Conference.

– Flashes (green) if you put Conference call on Hold.

HOLD

– Puts your call on Hold.

– While idle, turns Background Music on and off

INTERCOM

– Press to dial a co-worker.

– On (green) while talking to voice mail or a co-worker.

– Flashes (green) during a Transfer or while an Intercom call is on Hold.

V-MAIL

– Calls your voice mailbox.

– On (red) while you call your mailbox.

– Flashes (red) during Call Screening broadcast.